Paper Jazz typically ships credit-approved orders within 3 to 5 business days from the date the order is accepted by Paper Jazz. Order acknowledgements are prepared and emailed at the time of order placement.

Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Concord, CA.

If lift gate, residential, or inside deliveries are needed, Paper Jazz must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate. If such notification is not provided, the customer’s credit card will be billed for the additional charge, upon Paper Jazz’s receipt of billing from the carrier. 

Additionally, Paper Jazz must be informed at the time of order placement if a delivery appointment is required.


Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders less than $30.00 or older than 6 months will be cancelled. If you have any instructions regarding backorders, please indicate when the order is placed.


Freight damages and/or shortages must be well documented on the Bill of Lading (BOL) prior to accepting delivery. Please take photos of pallets if you suspect that it has been tampered with, stacked, or if the outside wrapping is disturbed or missing.  Paper Jazz ships all pallets completely shrink-wrapped, with protective corners added.

All discrepancies and claims must be reported to Paper Jazz immediately after receipt of goods.


Please submit all Claims to . Claims must be submitted within 10 days of receipt of goods.  Photos of damages must be attached into the Claim Email.  A photo of each item being claimed must be included with every claim.

Claims may be denied if appropriate documentation and photographs are not provided. Only one claim per invoice will be accepted.  Paper Jazz reserves the right to deny or offer a percentage off for salable items. For additional information concerning claims, please email



We love our products and hope that you will as well! Unfortunately we understand that sometimes we are unsatisfied with a purchase and want to return it. Please contact us to arrange any returns. Also keep in mind that all items returned must be unused and resalable condition within 7 business days once received.

If you have any further questions please contact us at