US and Latin America: DaVina Smith

Southern California:      Leo Jin     

Returns/Exchanges:     Wilson Luo

Customer Service:        Wilson Luo




Prices are listed by item number and priced in US dollars.  Prices are subject to change without notice. Please contact us for a Wholesale price list.


Minimum opening order is $100.  Minimum reorder is also $100.  All items ordered under the minimum unit or not appropriate multiples will be adjusted to the next multiple.


We accept Visa, Master Card, American Express and Discover.  First orders are accepted on a prepaid or credit card basis only.  Prepaid orders require a check or wire transfer prior to shipment.  Credit card orders must have the account name, account number, billing address and expiration date.  

Credit cards will be pre-authorized prior to preparing orders. Credit card will be charged at time of shipment. Paper Jazz does not accept C.O.D. shipments.


Net 30 terms is offered to customers who have submitted a satisfactory credit application with references - available only for second and subsequent orders. Second and subsequent orders must each be a minimum of $1,500 to qualify for Net 30; any order for less than $1,500 will not qualify.

Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balance will be assessed an annual finance charge of 18%. Future in-house orders will not be released for shipment until all past due balances are paid in full, including finance charges


All international orders are sold on "Ex-works" basis. Customers must make all shipping arrangements with their own freight forwarders. A 50% deposit or payment in full is required before the order will be pulled and packed. Payment in full is required before the order will be released from our Concord, California warehouse. Proforma orders are considered to be on "hold for confirmation" until a deposit is received. Payments on international orders can be made by credit card or bank transfer of funds. International orders paid by credit card are not subject to any additional service fees. International orders paid by wire transfer will be charged a $30.00 bank service fee. Cancelled orders that have already been packed are subject to a 25% restocking fee.


Paper Jazz typically ships credit-approved orders within 3 to 5 business days from the date the order is accepted by Paper Jazz. Order acknowledgements are prepared and emailed at the time of order placement.

Orders will be shipped via common carrier. We reserve the right to select the carrier on any shipment unless a customer's preferred carrier is requested. All LTL shipping and handling charges from our dock are prepaid, FOB Concord, CA.

If lift gate, residential, or inside deliveries are needed, Paper Jazz must be notified of these special requirements at time of order placement, and the charge for the special service will be included on the freight estimate. If such notification is not provided, the customer’s credit card will be billed for the additional charge, upon Paper Jazz’s receipt of billing from the carrier. 

Additionally, Paper Jazz must be informed at the time of order placement if a delivery appointment is required.


Every effort is made to ship product as quickly as possible, but occasionally items are backordered. As soon as the items become available, they are shipped without notice. Backorders less than $30.00 or older than 6 months will be cancelled. If you have any instructions regarding backorders, please indicate when the order is placed.


Freight damages and/or shortages must be well documented on the Bill of Lading (BOL) prior to accepting delivery. Please take photos of pallets if you suspect that it has been tampered with, stacked, or if the outside wrapping is disturbed or missing.  Paper Jazz ships all pallets completely shrink-wrapped, with protective corners added.

All discrepancies and claims must be reported to Paper Jazz immediately after receipt of goods.


Please submit all Claims to . Claims must be submitted within 10 days of receipt of goods.  Photos of damages must be attached into the Claim Email.  A photo of each item being claimed must be included with every claim.

Claims may be denied if appropriate documentation and photographs are not provided. Only one claim per invoice will be accepted.  Paper Jazz reserves the right to deny or offer a percentage off for salable items. For additional information concerning claims, please email



We love our products and hope that you will as well! Unfortunately we understand that sometimes we are unsatisfied with a purchase and want to return it. Please contact us to arrange any returns. Also keep in mind that all items returned must be unused and resalable condition within 7 business days once received.

If you have any further questions please contact us at