Help & FAQ
Q: Can I get a discount if I make a larger order?
A: You will receive 20% off discount automatically, when you buy more than 6 pieces per item.
You will receive 40% off discount automatically, when you buy more than 12 pieces per item
For more details please contact firstname.lastname@example.org
Q: Can I get an invoice for my order?
A: You will receive a receipt by email once we charge your credit card. If you request an invoice, email us and we will be happy to provide one.
Q: How do I cancel my order?
A: If your order did not ship out, Please contact PAPER JAZZ by phone 925-798-5041, or by email email@example.com and we can ship, cancel or change the order for you.
If your order has shipped, then we can not cancel the order
Q: How long does it take to receive my order?
A: On receiving your order we will dispatch within 2-5 working days. For further information contact us by email by phone 925-798-5041, or by email firstname.lastname@example.org
Q: How much do you charge for delivery?
A: 10-20% shipping, free shipping available in CA when your order is more than $500.
Q: How will my items be sent?
A: Your items will be shipped via U.S. Postal Service, FedEx or UPS and you will be provided with a package tracking number for all orders.
Q: I have ordered more than one item. When should I expect to receive them?
A: We always try to dispatch all the products at the same time. If we are short of stock the items will be sent out as soon as they arrive.
Q: How do I know if my items have been shipped or not?
A: When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
Q: How do I track my order?
A: Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
Q: Why is my tracking number invalid?
A: The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department and provide them with your sales order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.
Q: Can I pick up my order?
A: If agreed upon, you can pick up your order in 125 Mason Circle, Suite D, Concord, CA 94520, United States. Please contact us first to schedule a time: email@example.com or phone number: 925-798-5041
Q: I would like to become a reseller. Is this possible?
A: Paper Jazz is indeed a wholesaler as well. If you want to sell Paper Jazz products in your shop, you can find all the information you need by calling 925-798-5041 or by emailing us at firstname.lastname@example.org
Q: How do I get a catalog?
A: We are always happy to send a free Paper Jazz catalog to potential new friends. Each volume is full of fun party ideas to help you create memorable parties, birthdays, holidays and celebrations. Find unique ways you can use Paper Jazz party supplies and personalized products to make your event the best one ever! You can send email to: email@example.com to get latest catalog, or view our online catalog.
Q: Where are you located?
A: We are located in: 125 Mason Circle, Suite D, Concord, CA 94520, United States
Q: How do you charge sales tax ?
A: Sales tax is charged based on the customers shipping address, only to states where Paper Jazz has a physical presence. This currently includes: California: State tax 7.25% and county, municipal tax based on your shipping zip code will be applied to all items.